Welcome to The Real Cider Company

Customer Service

By placing an order you are entering into a contract with The Real Cider Company and acknowledging that you are over 18.

Shipping & Delivery

All prices shown exclude delivery. Delivery is charged at £20 per 20 kilos.

Orders are normally dispatched by courier within 2 working days of receipt. Orders will be delivered Monday – Friday between 8.00am - 5.00pm.

Products are subject to availability. If an item isn’t in stock, we will contact you within 48 hours to discuss a suitable alternative.

If the courier is unsuccessful in making a delivery, then the customer is responsible for re-arranging the delivery and any costs that may be incurred.

If you require next-day or a weekend delivery, please give us a call on 01422 881315.

Returns & Replacements

Your cider will be packaged with care and delivered by courier. Occasionally, during transit breakages may occur.

If this does happen, please report to the delivery driver and give us a call on 01422 881315.

You have the right to cancel your order within seven days of receipt of goods. You can return any unopened bottles or boxes for a full refund. Unless the item is faulty it would be your responsibility to arrange and pay for return transit. Delivery charges are non-refundable unless your item is faulty.

If you would like to return any items, please contact us on 01422 881315 or info@realcider.co.uk and we will arrange for collection by our courier.

We will refund the balance to your credit/ debit card within 5 working days.